Privacy Policy

Last updated: April 2026

1. Introduction

Himalyan Organic Farm ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website himalyanorganicfarm.com and use our services.

2. Information We Collect

2.1 Information You Provide Directly

• Contact Form Data: When you submit an enquiry through our website, we collect your name, business/organization, work email, and requirements details.
• Communication Data: Any messages, emails, or documents you send us directly.
• WhatsApp Communications: Conversations initiated through our WhatsApp Business channel.

2.2 Automatically Collected Information

• Website Analytics: IP address, browser type, pages visited, time spent on site, and referral sources (via Google Analytics).
• Cookies: We use essential cookies for site functionality and analytics cookies to understand user behavior.
• Device Information: Device type, operating system, and mobile network information.

3. How We Use Your Information

We use collected information for the following purposes:

• Responding to your product enquiries and providing quotations
• Processing orders and managing B2B relationships
• Improving our website and services based on user feedback
• Sending marketing updates (only with your explicit consent)
• Ensuring website security and preventing fraud
• Complying with legal obligations
• Understanding website usage patterns through analytics

4. Data Sharing and Disclosure

We do not sell, rent, or share your personal information with third parties for their marketing purposes. However, we may share information in the following circumstances:

• Service Providers: With trusted partners who assist in operations (e.g., email services, analytics providers)
• Legal Requirements: When required by law, regulation, or legitimate government requests
• Business Transfers: In the event of merger, acquisition, or sale of assets
• Farmer Network Partners: With farmer communities for order fulfillment and quality assurance (personal identifiers removed)

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Typically, enquiry data is retained for 3 years for business continuity and compliance purposes.

6. Data Security

We implement industry-standard security measures to protect your personal information, including:

• HTTPS encryption for all data transmitted to/from our website
• Secure contact form processing through Cloudflare Workers
• Regular security audits and updates
• Access controls limiting employee access to sensitive data

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but will take all reasonable steps to protect your data.

7. Your Rights and Choices

7.1 Access and Correction

You have the right to request access to or correction of your personal information held by us.

7.2 Deletion

You may request deletion of your personal data, subject to certain legal and business obligations.

7.3 Opt-Out

You can opt out of marketing communications by clicking "unsubscribe" in any email or contacting us directly. You cannot opt out of essential operational communications related to your enquiries.

7.4 Cookie Control

Most browsers allow you to refuse cookies or alert you when cookies are being sent. You can disable non-essential cookies through your browser settings.

8. GDPR Compliance (EU Users)

For users in the European Union, we comply with the General Data Protection Regulation (GDPR). You have additional rights including:

• Right to access (Article 15)
• Right to rectification (Article 16)
• Right to erasure (Article 17)
• Right to restrict processing (Article 18)
• Right to data portability (Article 20)

To exercise these rights, contact us at privacy@himalyanorganicfarm.com

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of third-party sites. We encourage you to review their privacy policies before submitting personal information.

10. Children's Privacy

Our website and services are not directed toward individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we discover such information, we will promptly delete it.

11. International Data Transfers

Your information may be transferred to, stored in, and processed in countries other than your country of residence, which may have different data protection laws. By using our website, you consent to such transfers.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our website implies acceptance of any changes.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact: